Applied for a Citibank Credit Card? Check your application status


Track your application at every step.

Have you applied for a Citibank credit card recently and are not sure about how to check the status of your application? You don’t need to feel lost. We’ve got you covered with a step by step guide and all the information that you need to check the status of your Citibank credit card.

How do I check my Citibank Credit Card application status online?

Here are the steps to check your Citibank credit card application status.

  1. Go to Citibank’s official website:
  2. Select Credit Cards > Track Application Status.
  3. You will be redirected to a “Check Your Credit Card Application Status here” page.
  4. This page will ask you for details like ‘Application Reference Number’ and ‘Mobile Number’.
  5. After entering these details, you will be able to see the credit card application status.

The various stages of Citibank credit card application status are ‘In-progress’, ‘Approved’, ‘On-hold’, ‘Disapproved’ and ‘No records found’. You will receive a message if your credit card is dispatched and is out for delivery. For messages like ‘On-hold’, ‘Disapproved’ and ‘No records found’, Please contact the Citibank customer care to know the exact reason.

Are there any offline options too?

If you do not have access to the internet, you can always check your Citibank credit card status offline as well. Make sure to have application reference number handy before you reach out to the bank.

Check Application Status via Customer Care

You can contact the customer care of Citibank to know your application status. The Citibank customer care numbers are 1860-0210-2484 for Indian callers and +91-22-4955-2484 for international callers. The customer care number for India is available 24×7.

Check Application Status via Citibank’s Local Branch

You can also visit the nearest Citibank branch and know your Citibank credit card application status. The bank employee will ask for your application reference number and registered mobile number to give you an update on the application status.

Frequently asked questions (FAQs)

How long does it usually take for Citibank to process my application?

Citibank could take up to 21 working days to process and dispatch a credit card.

My Citibank credit card status shows as ‘Dispatched’ but I haven’t received my credit card, yet. What should I do?

You should wait for 3-4 working days for the credit card to be delivered to you. If you still haven’t received it, you should contact the Citibank customer care to inquire about your credit card. The customer care numbers are 1860-0210-2484 for Indian callers and +91-22-4955-2484 for international callers.

My credit card application has been rejected, what could be the possible reasons?

If your application doesn’t meet the eligibility criteria set by Citibank, then there are chances of your application for a credit card getting rejected. Generally, the criteria that are considered include CIBIL score, credit card history, income, background check, etc. Poor credit history or lack of one can lead to rejection of your credit card.

When can I check my Citibank credit card application status?

Citibank will send you an SMS, acknowledging your credit card application. This SMS will contain the application reference number required for checking the credit card status. After you receive this SMS, you can check the application status on the official website of Citibank.

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